Breakfast Attendant is responsible for setting up, maintaining and breaking down the breakfast buffet and for maintaining the breakfast dining area. Also, to have a positive experience with guests to ensure all their needs are well taken care of.

Responsibilities

• Prepare and set up breakfast food

• Stock and maintain the breakfast area during hours of operation

• Keep the serving & dining area clean during hours of operation

• Set-up and tear down the serving area to the standard of the hotel.

• Make sure the serving area is clean before leaving for the day.

• Wash all serving dishes and utensils at the end of service.

• Be flexible regarding work schedule.

• Must be willing to work weekends.

• Report to work on time and in proper and clean uniform, including name tag.

• Greet all guests immediately and offer assistance before the guest needs to ask.

• Focus your total attention on the guest.

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Other Skills/Abilities

• Strong interpersonal skills and ability to develop personal relationships in a professional manner

• Ability to work well under limited supervision at times

• Due to cyclical nature of the hospitality industry, employee may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Must be available to work varied shifts and flexible schedules

131 Carrie Lane - Columbus, IN

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

Job Description:

The Front Desk Supervisor is responsible for supervising the guest services team to ensure completion of essential duties necessary for an efficient Front Desk operation.

Responsibilities will include but not be limited to:

• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.

• Attend daily and monthly rooms meetings.

• Participate in required M.O.D. program as scheduled.

• Work at front desk, concierge, and bell desk as appropriate.

• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.

• Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.

• Ensure staff greet and welcome all guests approaching the Front Desk in accordance with company SOP’s.

• Ensure implementation of all company policies and house rules. Understand hospitality terms.

• Assist in preparation of revenue and occupancy forecasting.

• Ensure correct and accurate cash handling at the front desk.

• Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.

• Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.

• Monitor all V.I.P.'s, special guests and requests.

• Review daily guest services work and activity reports generated by Night Audit.

• Be familiar with all Brand Rewards programs and offers.

Basic Qualifications

• High school education, GED, or equivalent experience.

• Minimum 3 years of experience working in guest services is required with at least one of those in a supervisory role.

• Outstanding management, organization, communication, and leadership skills.

• Highly organized and detail oriented.

• Must be able to abide by the company appearance standards and compliance with the designated uniform.

• Must be able to work any shift, weekends, holidays, and special events, as needed.

• Must have employment eligibility in the U.S.

Physical requirements:

• Basic office skills, experience with personal computer & Microsoft Office, general office equipment.

• Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools or controls.

• Must be able to lift to 50 lbs. and work most shift in a standing position.

• Must have a valid driver’s license from the applicable state.

Equal Opportunity Employer (M/F/D/V)

131 Carrie Lane - Columbus, IN

OPEN INTERVIEWS - EVERY WEDNESDAY

2PM - 4PM

Just walk in! No Phone calls please. Ask for Zach!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

Front Desk Clerk

The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience:

• College course work in related field helpful.

• Experience in a hotel or a related field preferred.

• High School Diploma or equivalent required.

Computer experience preferred

Physical Requirements:

• Flexible and long hours sometimes required.

• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must be able to work well in stressful, high pressure situations.

• Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

• Must be able to work and understand financial information and data, and basic arithmetic functions.

• Must maintain composure and objectivity while under pressure.

Essential:

• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a warm and friendly demeanor.

• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.

• Greet and welcome all guests approaching the Front Desk in accordance with Everwood Hospitality Service standards.

• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

• Answer guest inquires about hotel services, facilities, and hours of operation in a timely manner.

• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

• Review Front Office log and Trace File daily.

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

• Follow all cash handling and credit policies.

• Be aware of all rates, packages and special promotions as listed in the Red Book.

• Be familiar with all in-house groups.

• Be aware of closed out and restricted dates.

• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

• Be familiar with hospitality terminology.

• Have knowledge of emergency procedures and assist as needed.

• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.

• Always use proper two-way radio etiquette when communication with other employees.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

• Be able to complete a bucket check, room rate verification report, and housekeeping report.

• Balance and prepare individual paperwork for closing of shift according to hotel standards.

• Maintain and market promotions and guest programs.

Marginal:

• Maintain a clean work area.

• Assist guests with safe deposit boxes.

• Attend meetings/training as required by management.

• Perform other duties as required by management.